879 views
New Reviewer
6 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

I would like to relate my experience to help other people who were also deceived by Vidanta.

I stayed with my family at the Grand Luxxe Jungle , in the Riviera Maya, from 01/14/19 to 01/26/19, using 2 exchange weeks of Interval International, who I have affiliation since 2013 with Westgate Resorts.

The room I stayed in Vidanta was of high luxury, with a full kitchen. In addition, there were several facilities, such as concierge, swimming pools, golf course, tennis courts, restaurants, shops... Although the price of restaurants and shopping products were above the average, the quality was very good. New facilities were being built. We were impressed with the size of the complex and the quality of the facilities. We could never imagine that this group would be able to apply so many scams to its consumers.

On 01/16/2019, we witnessed the presentation of Vidanta (performed by sales representative Jason Cachaguay). He explained the following advantages over the package we already had:

1) There would be no annuity payment (unlike our situation at Westgate Resorts). FALSE!!! There is an annual fee of USD 400.00 for maintenance of the Vida Lifestyle (kind of a travel agency);

2) When use the timeshare (transferring the week of Vidanta), weeks would duplicate (because of that we accept exchange our 2 weeks (Westgate), for 1 week (Vidanta) FALSE !!! This only occurs when transferring to SFX, for a limited time;

3) SFX had a larger inventory than Interval International and RCI together (a pyramid image was shown , where SFX was at the top). FALSE!!! Although not paying annuity in SFX (gold member), the transfer options are very limited.

We agreed to exchange our current timeshare with a USD 17,000 payment because we would not need to pay more annuities and the exchange options would be much higher. We have a presentation of Jason, where there were trading options in Brazil, Punta Cana, India or Greece.

We tried to use SFX in February/2019. Otherwise, the damage would be much greater.

After enabling membership with SFX, we discovered that there were no exchange options in Brazil. We also tried to make the reservation in Punta Cana (only option presented by Jason, who actually existed in SFX). Unfortunately, there was no availability in any week of 2019 (we tried every week).

We consulted SFX by email, which confirmed that there were no options in Brazil, unlike the Jason presentation.

At this point, we began our cancellation process with Vidanta on 02/25/2019.

We tried phone contact, without success. We sent an e-mail reporting the above facts and requesting the cancellation of the contract. We already paid USD 9,650.

We received the answer that the options of "exchange" in Brazil would be through Vida Lifestyle and Interval International. The Vidanta group reported that Jason's presentation is just a draft and is not part of his contract.

If our family was in a Grand Luxxe unit Jungle in the Vidanta Riviera Maya with an exchange made by Interval International, a company which we were affiliated, what would be our motivation for the exchange of our upper unit (double room with kitchen) for a lower unit (junior loft) with an additional payment of $ 17,000?

We conclude that the Vidanta group not only agrees with this type of approach, but also order its sellers to use any โ€œnot in the contract" artifacts and therefore would not have legal value, to make the sale effective.

We exchanged some messages by e-mail, where Fernanda Longo, from the Vidanta group, has offered progressive discounts to keep us with their product. However, we do not wish to do business with a company that even aware of the abusive and misleading practice of its representatives, claims that there is a signed contract and a contract verification record and that the "draft" has no legal value.

I formally submitted a registered letter (using DHL) to request the contract cancellation. This letter was received on 03/04/2019.

I made the complaint at PROFECO, stating that the group Vidanta acted in bad faith, in violation of Articles 32 and 92 of the Ley Federal de Proteccion al Consumidor because they sold a product that does not exist. I still have not received a response from PROFECO.

I filed a dispute with my credit card, reporting this history. The amounts paid have been reversed, but the process is still under review.

In all messages, Fernanda Longo informs that will not refund the amount already paid, threating us they will send the contract to collection agencies and saying that the dispute with the credit card takes about 6 months.

We are awaiting the outcome of this problem.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $10.

Preferred solution: Full refund.

Vidanta Cons: Sales tactics, Being mistreated and insulted, Lack of ability to contact them sales tactics misrepresentation, Poor customer service, Phony sales tactics.

Location: Paseo de la Marina N 220, 48335 Marina Vallarta

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

SFX, like RCI and Interval International, is an exchange company. They do not own any timeshare units at any location.

Your ability to exchange into another resort is dependent upon someone else relinquishing their timeshare unit to the exchange company.

To be successful, you need to engage SFX's services 9 to 12 months before your intended vacation date. This provides sufficient time for SFX to identify a member at the resort you have selected.

Guest

I think you will need to file suit, and the case would move forward to arbitration, since your letter of cancellation was sent more than 5 business days after the contract was signed. Every timeshare developer offers trade-ins, and every timeshare developer demands more cash than the credit provided for the trade-in.

Guest

I had a similar experience. Hopefully you prevailed.

My dispute took about 60 days but ended with Vidanta cancelling the contract and issuing a full refund.

I too would not do business with these people ever again. Dishonest.

Guest

I have the same problem

Guest

Not surprised by this at all. We had horrible experience there today.

Guest
reply icon Replying to comment of Guest-1719583

Us too. In horrible debt because of lies, etc.

Vidanta Reviews

  1. 11 reviews
  2. 11 reviews
  3. 6 reviews
  4. 2 reviews
  5. 2 reviews
Vidanta reviews